Cancellation Policy

Standard Reservations

• Free Cancellation: Cancel up to 24 hours before check-in for a full refund
• Late Cancellation: Cancellations within 24 hours of check-in will incur a one-night charge
• No-Show: Full booking amount will be charged for no-shows

Special Rates & Packages

• Non-refundable rates cannot be cancelled or modified
• Special promotional rates may have different cancellation terms
• Group bookings (5+ rooms) have separate cancellation policies

Refund Process

• Processing Time: Refunds are processed within 5-7 business days
• Method: Refunds will be credited to the original payment method
• Bank Charges: Any bank processing fees will be deducted from the refund amount

Modification Policy

• Date changes are subject to availability and rate differences
• Room upgrades/downgrades can be requested based on availability
• Guest name changes require advance notice and may incur charges

Force Majeure

In case of circumstances beyond our control (natural disasters, government restrictions, etc.), we will work with guests to:

• Reschedule bookings without penalty
• Provide full refunds when rescheduling is not possible
• Offer alternative accommodations if available

Early Departure

• Early departure charges may apply for unused nights
• Refunds for early departure are at management discretion
• Medical emergencies will be considered on a case-by-case basis

Dispute Resolution

If you have concerns about charges or refunds:

• Contact our front desk immediately during your stay
• Submit written complaints within 48 hours of checkout
• We will investigate and respond within 72 hours

Contact for Cancellations

To cancel or modify your reservation:

Email: hotelozone24@gmail.com
Phone: +977-071-532497 or +977-985-7076560
Hours: 24/7 front desk service

Important Notes

• All cancellations must be confirmed in writing
• Verbal cancellations are not accepted
• Third-party booking cancellations must follow their respective policies
• This policy is subject to change without prior notice

Last Updated: August 30, 2025